What are the Flex and Non Flex booking options?
We know plans can change and that’s why we offer you a choice of flexibility with your booking. You can book one of two products; a Flex or Non-Flex option. Please choose the right level of flexibility for you.
If you book our Flex option (just £4 per day) you can change your dates or cancel right up until the last working day before your child’s first day at camp for that week. Plus, if your child is ill and can’t attend, we’ll make up the days or refund you, your choice. In order to process a refund, please complete a refund request form with a few further details and email -
Please note, with our non-Flex option, you can still change dates (within the same season) up to 14 days before your child is due to attend, but the booking cannot be cancelled and is non-refundable. If there is a difference in price from the original day booked and the current rate for the new day/s at the time of moving the booking, you will be required to pay the additional amount.
See full details of our Flex and Non-Flex options here and read our Terms & Conditions for a full understanding.
Please note, our Flex premium is non refundable when cancelling your booking.